Returns

We are currently updating our systems. Returns may take longer to process than usual. Thank you for your understanding during this period.

 

We only accept items for returns that have been purchased at one of our Fjällräven online shops. The item(s) needs to be unused with their original packaging, garment tags still attached and returned within 30 days of receipt. For personalised items (Kånken Me and Kånken Me Mini), see below.

 

In order to withdraw from your purchase contract, you can make use of our online withdrawal form or return the purchased items following the steps below.

 

Exchanges: If you need a different item, size, or color, we kindly ask that you return your original purchase for a refund and place a new order. This ensures the fastest service and helps us maintain accurate inventory. To start a return, please follow the instructions in 'How to return'.

 

• If you would like to register a warranty claim, sent an request to our Customer Service, they will reach out with further instructions.

Print your generated label.

Pack the item(s) securely in a box. You can use the box the item(s) arrived in or another if you prefer.

Attach the label on the outside of your parcel. Make sure to remove or completely cover the old label. Leave the package at the delivery courier drop off point.

 

• Make sure to always keep the receipt you receive, in case of any lost parcels this is needed as proof.

Return process

We will carry out a refund of your return based on your initial request. Please note that you will receive a notification when the refund has been issued. This will be handled within max. 14 calendar days after receipt of the returned items.

 

For personalised items

Products that are made to your specifications or are clearly personalised (i.e. Kånken Me and Kånken Me Mini) are excluded from the right of withdrawal (see the instruction on the right of withdrawal for more information). For information about defective items, please see more details in our Terms and Conditions as well as the Defects section.

 

Defects liability

The length of the statutory warranty period is based on the legal regulations at the place of your residence. It starts from the purchase date stated on your receipt. For warranty claims to be processed you should be able to present a receipt. Note that we only accept goods purchased through our website. For goods purchased in the store/through resellers the warranty issues should be handled by the respective place of purchase that is specified on your receipt.

 

If you wish to submit a warranty claim on a product purchased through our website, please contact our customer service by phone (0046 (0) 660 490890).